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Customer Service

Shipping & Delivery

Its our endeavor to  deliver products purchased from lacasa in best  condition ,in the fastest time possible. Lacasa delivers first time orders FREE. A shipping charge of Rs. 99 will be applicable to all orders under 1000.all orders above 1000/ will be shipped free by lacasa.

  • Incase where  order is cancelled or lost  lacasa  will refund the complete order amount including any shipping charges.
  • Shipping charges will not be refunded in case of cancellation of part order or return of merchandise.

Delivery schedule

We deliver most of our orders within 7 days from the order date unless individually specified.
Lacasa .in has a 15 day day return and exchange policy gives you the choice  to return or exchange merchandise  purchased on lacasa.in for any reason . Please don't use the product ,maintain  its original condition including  tags, and packaging. Kindly have the merchandise sent back to lacasa.in  for a  credit into your account .in case the merchandise is being returned for quality issues 100%

Refund including shipping charge will be given within 7 (seven) working days .

Once we receive your returned merchandise , we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the product into your lacasa  account.  If the returned merchandise does not pass the quality check we shall refund the total amount to you.

Kindly mention the following  details along with the returned merchandise.

  • Order Number
  • Bank Name with address
  • Account Holder Name
  • Bank Account Number
  • IFSC Code

We support the following payment options at lacasa.in

  • Cash On Delivery (available in selected cities)
  • Debit Card
  • Credit Card
  • Net banking

Value Added Tax (VAT) is an indirect tax under the Govt of india  taxation system  and will vary.

Terms & Conditions

By using any of our services the customer  agree that they  have read and understood and are bound by the Terms and conditions. These Terms are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.

In these Terms, references to "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website, "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean lakshya international.

1. Introduction:

a) www.lacasa.in ("Website") is an Internet based content and e-commerce portal licensed by Lakshya international a company incorporated under the laws of India.

b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Lacasa.in  at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

2. User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to

(a) Immediately notify lacasa.in of any unauthorized use of your password or account or any other breach of security, and

(b) Ensure that you exit from your account at the end of each session. lacasa.in cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.

3. Services Offered:

Lacasa.in provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as clothing, footwear and accessories.The merchandise  can be purchased through the Website through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, return policy, etc. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed separately.

4. Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of lacasa.in The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

5. User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

(a)  Threaten or otherwise violate the legal rights of others;

(b)  Post, upload,  any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

(c)  Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer.

6. User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by lacasa.in

7.  No Guarantee of exactness

Lacasa.in  hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. 

8. Intellectual Property Rights:

a) lacasa.in owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions   source code,  databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from this Website.

9. Links To Third Party Sites:

Lacasa.in may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of lacasa.in  and lacasa.in is not responsible for the contents of any Linked Site.

10. Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at our  discretion.

11. Termination:

a)   lacasa.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.